Frequently Asked Questions
1. How long can I use the lens?
All of our lenses are 3 months disposable. But we strongly suggest replacing it monthly for hygiene purposes.
2. How many hours in a day can I wear the lens?
The maximum hours recommended is 8 hours
3. Do I need to change the lens solution everyday?
Yes, you need to change the lens solution EACH time you wear it. And wash before and after wearing the lens
4. My lens power is not available, but I want the design?
You can choose the power less than your original power. For example, if 175 is not available, you can choose 150. We don’t recommend going higher as you may experience slight dizziness.
5. Can I change my order once it's submitted & paid?
Yes. As long as the order is NOT shipped yet. But your parcel will be delayed by 1 working days.
6. Can I change my lens once I receive it? I accidentally chose the wrong power / design?
Yes. But the shipping cost will be beared by the customer.
7. Can I request a refund? The lens I want are not available
Yes. It will take around 7 to 10 working days to process. We will also have to charge a processing fee RM3 for order paid by fpx/online transaction.
8. Why is my order on hold?
It may be because the lenses that you ordered are out of stock. We will contact for replacement
9. How long does it take to ship my order?
Order will be shipped from 1-3 working days. Please note we do not ship on public holidays
1. How long can I use the lens?
All of our lenses are 3 months disposable. But we strongly suggest replacing it monthly for hygiene purposes.
2. How many hours in a day can I wear the lens?
The maximum hours recommended is 8 hours
3. Do I need to change the lens solution everyday?
Yes, you need to change the lens solution EACH time you wear it. And wash before and after wearing the lens
4. My lens power is not available, but I want the design?
You can choose the power less than your original power. For example, if 175 is not available, you can choose 150. We don’t recommend going higher as you may experience slight dizziness.
5. Can I change my order once it's submitted & paid?
Yes. As long as the order is NOT shipped yet. But your parcel will be delayed by 1 working days.
6. Can I change my lens once I receive it? I accidentally chose the wrong power / design?
Yes. But the shipping cost will be beared by the customer.
7. Can I request a refund? The lens I want are not available
Yes. It will take around 7 to 10 working days to process. We will also have to charge a processing fee RM3 for order paid by fpx/online transaction.
8. Why is my order on hold?
It may be because the lenses that you ordered are out of stock. We will contact for replacement
9. How long does it take to ship my order?
Order will be shipped from 1-3 working days. Please note we do not ship on public holidays